HORES Central Help Desk

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  • Reservation forecast

    Cash office – Previews and prints – Reservations – Forecast of reservations by segments compared to last year

  • Daily occupancy

    To get a Daily occupancy report go through Cash office – Previews and prints – reservation – Daily occupancy. Then the report is displayed.

  • Technical problem - blocking

    Continue by „Add the row“. Set room number, reason, time period. If you tick „Room out of service“ number of available room in statistics will drop down.

  • Cleaning

    Rooms can be cleaned in Rooms – Cleaning I tis possible to clean the whole hotel, by each floor or only a certain room by clicking on it in column C (cleaned)

  • Occupancy

    Symbol of House  on upper ledge

  • Settings

    Price lists we set in Code books – Room prices If you want to set a new Price list, choose „Add“ Insert a 3 letters code and confirm. It is necessary to fill everything which is marked on the pic...

  • Setting in reservation

    In reservation we set particular days with using a icons on the bottom side: Arrival (first day of stay), Stay (all days except of arrival and departure), Departure (last day of the stay) or insert...

  • Packages - Do not set up!

    Packages are related only to unit F&B and you do not set it up here!

  • Setting of centres

    If you do not have more centres (e.g. a lobby bar, restaurant, dining room, etc.), there is no need to fill it up. If you have, fill in as follows.

  • Setting in Code books

    Code books - Board codes